I can support your MSP by working quietly in the background to provide you with an additional resource to tackle routine, and often time‑consuming administrative tasks. My service is delivered in a way that it will fit in with how your MSP operates, aligning with your existing workflows, standards and expectations so everything feels seamless and familiar.
I operate under your brand, supporting your workload without increasing headcount.
Why MSPs Work With Me
- Nearly three decades of MSP operational experience
- Non‑competitive, trusted partnership
- Consistent, high‑quality administration
- Reduced pressure on technical teams
- Improved efficiency, compliance, and profitability
My Core Services
Microsoft 365 & Entra ID Administration
Comprehensive tenant management to keep your clients secure and well‑structured.
- User lifecycle management
- Licensing optimisation
- Conditional Access and MFA enforcement
- Exchange Online administration
- Entra ID roles, permissions, and governance
Autotask PSA Administration
Reliable oversight and structured housekeeping of your Autotask PSA environment.
- User and role administration
- Data hygiene and platform housekeeping
- Process alignment and workflow clarity
- Contract, SLA and billing data review
- Quotation creation and management
- Ensuring consistent, organised PSA operation
Datto RMM Administration
Administrative support to keep your Datto RMM platform organised and functioning smoothly.
- Policy and template review and housekeeping
- Patch management review and housekeeping
- Device onboarding/offboarding
- Alert tuning and noise reduction
- General RMM housekeeping
Marketing & Webpage Content Creation
Professional content to help your MSP present clearly and confidently.
- Webpage content writing
- Service descriptions and landing pages
- Marketing copy for campaigns and outreach
- Client‑facing documentation and materials
- Consistent tone and professional presentation
Standard Operating Procedure (SOP) Creation & Housekeeping
Clear, structured documentation that technicians can rely on.
- SOP creation and formatting
- Process documentation and runbooks
- Regular housekeeping and updates
- Documentation alignment with real workflows
- Organised, accessible operational standards
Quotation Creation & Administration
Accurate, professional quotation support.
- Quote drafting and formatting
- Product and service alignment
- Pricing accuracy and consistency
- Clear, client‑ready presentation
Flexible Engagement Options
- Monthly Retainer
- Predictable support for ongoing MSP administration.
- Ideal for MSPs who want consistent senior oversight.
- Project‑Based
- Perfect for tenant hardening, PSA clean‑ups, RMM redesigns, or documentation rebuilds.
- Hourly Blocks
- Simple, flexible access to senior expertise when needed.
A Trusted Partner for your MSP
I can give your MSP the extra resource needed to keep platforms, documentation, quotations and wider administration up to date, consistent and clearly organised.
All the services I provide are tailored to the way each individual MSP works — supporting Microsoft 365, Entra ID, Autotask PSA, Datto RMM, SOPs, marketing content and day‑to‑day operational housekeeping in a way that fits their standards and expectations.
You and your team can stay focused on your clients, whilst I help take care of the administration that keeps your MSP running smoothly.
